Technical and availability checks first, followed by a clear pro forma invoice for approval

For specialist equipment, price and delivery time are provided after checking the part number, quantity and availability. Submitting a request is not a payment or a binding purchase commitment.

Product verification

Your part number, quantity, required condition and technical needs are checked before a final offer is issued.

Defined validity

Prices and delivery times are stated in the pro forma invoice with a defined validity period.

Approval before payment

The payable amount and order terms are approved by the customer before the purchase is finalized.

Clear product condition

Whether an item is new, surplus or refurbished, and any applicable warranty terms, are explicitly stated.

Cancellation and returns

Cancellation and refund rights apply in qualifying transactions in accordance with the law. Any legal exception relating to custom goods, services already started or activated software will be disclosed before payment.

Inability to supply

If goods or services cannot be supplied after payment, the amount received will be refunded unless the customer expressly agrees to continue waiting.

Information before finalizing an order

The pro forma invoice includes the exact goods or services, quantity, condition and authenticity, total amount and disclosed costs, payment method, delivery period, warranty terms and cancellation or return procedure.

Report a problem or request cancellation

Send the pro forma invoice or request number and a description through support@aranvision.ir or the contact page. The review outcome and applicable return procedure will be provided in a traceable response.

Cannot find the item in our catalog?

Send the part number or a product-label photo so we can check supply options.

Submit a sourcing request