App feedback and satisfaction
Guests and members can submit manual feedback. Description, a user-selected JPEG/PNG image up to 5 MB, and contact details are optional. Account contact details are never sent automatically; follow-up requires explicit permission. Images are stored privately without location or EXIF metadata. Reports include the installed app version, build code, distribution channel, Android version and device model. Reports and images are retained for up to 12 months. Members can access only their own reports. Guests track or delete their reports using a private receipt key on the same installation; losing the key or uninstalling the app may prevent automatic tracking. Device drafts are encrypted. Email notices contain only a reference and private admin link.
Optional app monitoring
گزارش خطا and آمار استفاده دو انتخاب Independent and با پیش‌فرض خاموش‌اند and هر Time قابل لغوند. at صورت آماده‌بودن سرویس and رضایت شما, خطاهای پاک‌سازی‌شده to Sentry and رویدادهای محدود مسیر Quotation to سرور ARAN VISION ارسال می‌شوند. رمز, توکن, کد ورود, اطلاعات تماس, متن Quotation, متن خام Search and تصویر to پایش ارسال نمی‌شوند. ضبط Page and Session Replay Active نیستند. رویداد خام Maximum 90 روز and آمار تجمیعی بدون تماس Maximum 24 ماه نگهداری می‌شود. با لغو رضایت, جمع‌آوری بعدی and ارسال رویدادهای ارسال‌نشده متوقف می‌شود. نظرسنجی تجربه Quotation اختیاری است and Maximum یک‌بار at 30 روز View می‌یابد; ارزیابی پاسخ شرکت فقط پس of ارائه پاسخ همان Quotation Active می‌شود. این قابلیت‌ها at نسخه 0.2.14 اپ ارائه می‌شوند; نسخه‌های قدیمی ممکن است این تنظیمات را نداشته باشند. خاموش‌بودن رضایت پایش مانع ثبت دستی بازخورد or ارسال Quotation نمی‌شود.
Website barcode scanning
Camera and selected-photo barcode/QR decoding runs on your device; images are not uploaded or stored in your account. The camera starts only after your choice and browser permission, and stops when the scanner closes or the page goes into the background. Only the confirmed code is sent for search. Printed-label text recognition is not included in the web scanner.
Internal website analytics
Limited events are recorded on our own server to measure public page views and download, quotation and support clicks. These analytics do not store names, account details, IP addresses, search text or full page URLs, and are not sent to an external analytics service. Each tab's random identifier is held only in that tab's session memory and does not track people across the two domains. Raw analytics are retained for no more than 14 days. Analytics are disabled when Do Not Track or Global Privacy Control is enabled. Server security requests are managed separately.
Optional fingerprint or face unlock
In supported app versions, after signing in you can enable account unlock using your phone's secure sensor. ARAN VISION does not receive fingerprints or face templates, and these are not sent to our server; verification is performed by the operating system. Only the session token is stored securely on that device, with authentication required. Signing out clears local login information. Session expiry or a fingerprint change may require signing in again with a verification code. This feature does not add Face ID or passkeys to the iPhone web version.
Camera and product-label scanning in the app
Camera access is optional and used to read barcodes, QR codes and product-label text. Scanned images are processed on the phone, not sent to the ARAN VISION server, and temporary scans are deleted after processing. Only selected text is sent to the catalog service when searching. Manual search remains available without camera permission.
Text recognition technical information
The Android scanner uses Google ML Kit. According to Google's documentation, images and processing results are not sent to Google servers. However, the library sends technical performance and usage information and related technical identifiers to Google for maintenance, debugging, performance measurement and abuse prevention, and may access the network to update its components. Details are available at developers.google.com/ml-kit/terms and policies.google.com/privacy.
Information we collect
Name, email, phone number, address, organization or store, city and country, professional role, product interests and information you enter in RFQ or project forms.
How we use information
To manage membership, display the catalog, respond to inquiries, follow up sourcing and improve services. The app currently has no live prices or payments.
Your choices
Newsletters and marketing messages are optional. You can choose daily or weekly delivery and withdraw consent at any time from the customer workspace.
Retention and access
Account and address information is retained only as long as necessary to provide services, follow up requests, maintain financial records or meet legal obligations. Access is restricted to authorized people.
Essential service providers
for میزبانی, ارسال پیام and Support فنی ممکن است Minimum داده لازم at اختیار ارائه‌دهنده مربوط قرار گیرد. این دسترسی محدود to همان خدمت است and فروش اطلاعات مشتری انجام نمی‌شود.
Cookies and login sessions
Essential cookies and technical identifiers support secure sign-in, session continuity, abuse prevention, baskets and forms. Optional marketing tools are not enabled without consent.
Security and your rights
Access controls, encrypted connections and limited security-event logging help reduce risk. You can view or correct your information and delete your account and associated personal information through /account/delete. Deletion requests are also accepted at support@aranvision.ir.
App and service provider
The ARAN VISION app and services are provided by Aran Vision Ltd. Privacy questions are handled through support@aranvision.ir.
What we do not do
We do not collect account information for sale to third parties or preselect optional consent.
